Help center
How can we help?
Short, step-by-step guides for everyday work in BerthTime. No technical knowledge needed.
Getting started
Following your shipments
- How to read the shipment pageStatus, route, journey, timeline and estimated arrival, explained in plain words.
- How to get emails when something changesSet up alert rules for delays and arrivals, add your customers, and choose a daily or weekly summary.
- How to add the booking and B/L to a shipmentGive BerthTime every number you have for a shipment. It asks the carrier with the number that gives the most information.
- How to see one line per containerSwitch the Shipments list to Containers to see every container on its own line, with its own status and note.
- How to use remarks and tagsWrite notes for your team on a shipment or on a single container, and group shipments with tags to find them fast.
- How to get help when a shipment does not updateBerthTime updates your shipments on its own. When one stops, it tells you why in plain words, and you can ask us in one click.
Working with others
- How to share a shipment and connect with partnersSend a public tracking link to anyone, or connect with your customers and suppliers to share shipments inside BerthTime.
- How to invite your teamInvite colleagues by email, choose what each person can do, and follow pending invitations.
- How to ask ChatGPT or Claude about your shipmentsConnect your AI assistant to BerthTime once, then ask questions like "What arrives this week?" in plain language.
Account and billing
Still stuck? Contact us